Frequently Asked Questions
Everything you need to know about your Conan Gray official merchandise.
When will my order ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and local customs regulations.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that limited edition vinyl and signed memorabilia are final sale.
How do I care for my Conan Gray apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and hanging to dry or using a low heat tumble setting.
Can I change or cancel my order after it's placed?
Once an order is placed, it is immediately sent to our fulfillment center. We are unable to guarantee changes or cancellations, but please contact support as soon as possible.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.